We’re sorry about that! Please check your assembly manual for the missing part numbers/letters and quantities. Email those details along with your Order Number and Shipping Address to our support team. We’ll ship replacement parts to you right away at no extra charge. If a replacement isn't possible, we'll find another great solution for you!

Nope! You don't need to return the entire set. Simply take a few clear photos of the damaged parts and send them to our support team with your Order Number, Shipping Address, and the part numbers/letters from the manual. We will send you free replacement parts ASAP.

Once dispatched, estimated delivery times are as follows:

• North America (US & Canada): 1–2 weeks
• Europe: 2–3 weeks
  (Note: You will receive a tracking number as soon as your replacement ships!)

We aim to respond to all inquiries within 24 hours on business days (Monday–Friday). Messages sent over weekends or public holidays will be processed on the next business day.

• Pro Tip: Including your Order Number, Shipping Address, and photos/videos of the issue in your first email helps us resolve your request much faster!

Wattage varies depending on the specific model and light setup, but single light strips typically range from 5W to 15W. If you're unsure about your specific model, feel free to email our support team with your Order Number and we'll be happy to look it up for you!

Dimensions and weight limits vary by model, number of tiers, and materials. For exact specs, please check the dimension chart on the product page. If you still have questions, reach out to our team with your model info and we'll get you the exact numbers!

We often include 1 extra spare connector in the hardware pack, which can sometimes throw off your count! Please double-check your instruction manual and recount all pieces. If you are still short, contact us with your Order Number and Shipping Address, and we’ll promptly ship out a replacement.

Don't worry, it's likely just in a partial lighting mode! Our grow lights feature multiple mode settings (allowing you to turn on 1, 2, or all light strips). Try pressing the Mode button several times to cycle through all settings. If some strips still don't turn on after cycling through modes and reconnecting the power, please contact support for troubleshooting.

Yes! The built-in timer features a 24-hour automatic cycle memory (e.g., 3H / 9H / 12H settings). As long as the unit remains plugged in, it will automatically turn on and off at the same time every day.

• Note: If the unit is unplugged or loses power, the timer memory resets and will need to be reconfigured.

Nope! Everything you need to assemble your plant stand is already included in the hardware kit.

Battery-operated spotlight models are designed for shorter continuous runtimes (typically a few hours per charge), which is completely normal. If you feel the battery life is abnormally short or encounter other issues, please send your Order Number to our support team so we can verify your model and assist you!